Return Policy

At Chloe Jewels, we are dedicated to providing our customers with high-quality jewelry and outstanding customer service. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

• Items can be returned or exchanged within 30 days from the delivery date.

• To qualify for a return or exchange, your item must be unused, in its original condition, and in the original packaging.

• Customized or personalized jewelry pieces are not eligible for returns unless they arrive damaged or defective.

Return Process

1. Contact us to initiate the return or exchange process.

2. Include your order number, proof of purchase, and reason for return.

3. Once approved, you will receive instructions on how to send your item back to us.

Refunds

• Once your return is received and inspected, we will notify you of the status.

• If approved, your refund will be processed within 5-7 business days, credited to your original payment method.

• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Privacy Policy

At Chloe Jewels, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.

Information We Collect

• Personal details such as name, email, phone number, shipping, and billing address.

• Transaction information related to your purchases.

• Browsing data collected through cookies to improve your shopping experience.

How We Use Your Information

• To fulfill and manage your orders.

• To communicate with you regarding your purchases or customer service inquiries.

• To inform you about promotions, new products, and special offers (with your consent).

• To improve our website, services, and customer experience.

Sharing Your Information

• Chloe Jewels does not sell, trade, or rent your personal information to third parties.

• Information may be shared only with trusted third-party services necessary to operate our website, process payments, and ship your orders.

Security

• We use secure technologies and procedures to protect your personal information against unauthorized access, disclosure, or misuse.

Your Rights

• You have the right to access, update, or request deletion of your personal information at any time by contacting us.

Policy Updates

• We may update this policy occasionally. All changes will be posted on our website.

For any questions regarding these policies, please contact us at chloejewels129@gmail.com or Phone/Whatsapp 0086-15112277630.